We hope you have fallen in love your new items, as I am committed to offering you the best products. However, if there is a problem with your order, please contact me within 14 working days of delivery of your products, so I may advise you of the necessary steps before returning the products.
14 Day Return Policy
If you decide to cancel your order before it has been shipped to you - you are entitled to a full refund (excluded made to order - if production has begun)
If you decide to return your order once you have received it you are entitled to a refund (excluding delivery charges), as long as you inform Wild Earth Studio that you intend to return the item within 14 calendar days from receiving your order, in writing to email : firstname.lastname@example.org
You will be responsible for tracked postage for the return of items. Note: Items that have broken the seal on the wrapping will not be refunded. Items used/marked may not be refunded, or a deduction be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Bespoke or custom-made items are non-refundable. However, if a personalised, bespoke or custom-made item is not as agreed (eg error in personalisation), you will receive a replacement, for which additional delivery costs will be covered by Wild Earth Studio. In this case - simply provide photographic evidence of error. Wild Earth Studio reserves the right to request return of item (at no cost to you), otherwise you may simply dispose of the item. Replacement will be void if the item is disposed of before agreement with Wild Earth Studio.